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Frequently asked questions
Quick answers about booking, pricing, payment and our chauffeur services. Cannot find your question? Contact us, we usually respond within 3 hours.
Your questions, answered
How do I book a chauffeur?
Use our online booking form: enter your pickup and destination, choose a vehicle, add your details and confirm. You receive an order confirmation by email after payment.
Are your prices fixed?
Yes. The price you see during booking is the price you pay. All rates include VAT and toll, so there are no surprises afterwards.
How much VAT is included in the price?
All our rates include 9% VAT.
How do I pay for my ride?
After confirming your booking you receive a secure payment link. We accept credit card payments. Your ride is confirmed once payment is completed.
When do I receive my driver details?
You receive an order confirmation by email right after payment. Your chauffeur's details follow 24 hours before the service starts.
Can I book a ride as soon as possible (ASAP)?
Yes, for a pickup in Amsterdam, at Schiphol, or in Rotterdam, Hoofddorp, Aalsmeer, Schiedam or Vlaardingen you can book an ASAP pickup. After confirmation we assign your chauffeur within 1 to 3 minutes. Sometimes it takes longer. If no chauffeur is found within 15 minutes, we refund you in full.
Can I change or cancel my booking?
Yes. Send your order number and request to booking@cshnetherlands.com and our team will take care of it. Sedans and minivans can be cancelled free of charge up to 48 hours before the service; between 48 and 24 hours 50% is charged, and within 24 hours the full amount. See the cancellation terms below for events and buses.
What are your cancellation terms?
Sedans and minivans: cancelling more than 48 hours before the service is free of charge. Between 48 and 24 hours before, 50% of the invoice value is charged. Less than 24 hours before, the full amount is charged. Events with multiple vehicles: free up to 72 hours before, 50% between 72 and 48 hours, and the full amount within 48 hours. Minibuses and coaches: the quotation states the free cancellation period; outside that period 100% is charged. A cancellation or change is only final once you receive our confirmation by email. Changes cannot be arranged with the chauffeur. If a requested change cannot be accommodated and leads to a cancellation, the full amount is charged.
Do you monitor flights for airport pickups?
Yes. Add your flight number during booking and we track your flight, so your chauffeur is there when you land, even if your flight is delayed.
Which vehicles can I choose from?
Our fleet includes the Mercedes E-Class, S-Class, V-Class and Sprinter. See Fleet & Pricing for details and rates per vehicle.
Do you offer hourly hire or multi-day services?
Yes. You can hire a chauffeur by the hour, for roadshows, corporate events or multi-day programmes. Hourly bookings include 20 free kilometres per hour.
Which areas do you serve?
We operate throughout the Netherlands, including Amsterdam, Schiphol, Rotterdam, The Hague, Utrecht and Eindhoven, and city-to-city across Europe. See all cities.
Can I get a business account or invoice?
Yes, we work with corporate clients on account. Contact us at info@cshnetherlands.com to set up a corporate arrangement.
